Ye Olde Rocket Forum

Go Back   Ye Olde Rocket Forum > Weather-Cocked > FreeForAll
User Name
Password
Auctions Register FAQ Members List Calendar Today's Posts Search Mark Forums Read


Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 07-30-2021, 02:47 PM
Vanel Vanel is offline
Master Modeler
 
Join Date: Jun 2005
Posts: 813
Default eRockets...

Randy Boadway has done a lot for our hobby and as owner of eRockets generally delivers quality service and goods to us rocketeers. He deserves our thanks and patronage.

But my personal experience has been a little mixed - in my parts orders, there has almost always been one erroneous part (nose cone or body tube). Sometimes an email to Randy fixes the problem, sometimes not. As an example, back in February, I ordered 3 LT-150 body tubes - I got 2 LT-150 tubes and 1 LT-175. I sent an email to Randy and I got an apologetic email stating that the correct tube was on the way and a tracking number.

The tracking always said "Label created." The tube never arrived.

No big - it's only a body tube, right? But coming on top of past mistakes, I found myself a bit frustrated. Lacking the tube, I tabled my plans to clone an early 1960's AeroDart.

Randy went through a serious illness, so allowances should be made. Hard to run a business from a hospital bed.

Then I saw the NARAM-62 Manufacturer's Forum and the eRockets Cherokee Pro. It was the perfect gift for a rocketeer friend (who is a Cherokee-D fanatic) on his birthday late next week. Excited, I placed the order and shelled out the extra bucks to have it shipped by UPS. Packages sent to me by the good old post office (USPS) are significantly delayed and I have yet to receive one that shipped several months ago - tracking says it is still in Ogden, Utah. So I paid the money to have it shipped via a carrier (UPS) I know reliably delivers on time to my region.

With the usual eRockets speed, the order was filled and I got the shipping notice today.

Scheduled to be shipped by USPS Priority Mail - the EXACT thing I paid to AVOID. No, there was no error on my part. I clearly selected UPS shipping.

So I tried to contact eRockets to avoid the disaster. Emails unanswered, phone just rings. I know Randy is at NARAM, but if he can't service his customers during this time, shouldn't he have stopped filling or shipping orders for the week? Other vendors do this.

To say I am a bit mad is an understatement. One or two mistakes are quite forgivable, but this has now evolved into a pattern. eRockets always screws up my order in some way, and this time it will probably mean a late present to my friend. I guess eRockets ships by whatever means they choose, regardless of what the customer selects and pays for.

Get your crap together, eRockets - "mostly right" is not a good epithet for a business.
__________________
Up next:
Under construction:
Under repair:
In finishing: ERP #46 Skylance
In primer: Estes Olympus, Boyce Redstone missile
In paint: Jupiter-C PMC
Ready for decals:

Bill Cooke
NAR #31312
TRA #19705
SAM #0001
Huntsville, AL

My rocket blog
My rocket fleet
Reply With Quote
  #2  
Old 07-30-2021, 03:55 PM
mojo1986's Avatar
mojo1986 mojo1986 is offline
Old Canuck Modeller
 
Join Date: Mar 2005
Location: Kingston, CANADA
Posts: 1,958
Default

The only comment I have is that UPS looks a lot like USPS. Still, I understand your frustration.
Reply With Quote
  #3  
Old 07-30-2021, 04:25 PM
Earl's Avatar
Earl Earl is offline
Apollo Nut
 
Join Date: Dec 2006
Posts: 3,376
Default

Sadly, Iíve had about four orders with eRockets since they assumed Semroc. I donít think there has been a single one that did not have a wrong part sent. One I did request a fix for (and Randy worked it out), the others I have just let go.

Iíve become a bit gun shy though to order again.

Earl
__________________
Earl L. Cagle, Jr.
NAR# 29523
TRA# 962
SAM# 73
Owner/Producer
Point 39 Productions

Rocket-Brained Since 1970
Reply With Quote
  #4  
Old 07-30-2021, 05:50 PM
ghrocketman's Avatar
ghrocketman ghrocketman is offline
President, MAYHEM AGITATORS, Inc.
 
Join Date: Jul 2005
Location: Michigan
Posts: 11,751
Default

SINO !
Semroc In Name ONLY., which is a sad state for what was once the finest "hobbyist oriented" company in the industry.
The Semroc of Carl/Sheryl/Bruce strived to get it right ALL THE TIME and EVERY TIME.
__________________
When in doubt, WHACK the GAS and DITCH the brake !!!

Yes, there is such a thing as NORMAL
, if you have to ask what is "NORMAL" , you probably aren't

Failure may not be an OPTION, but it is ALWAYS a POSSIBILITY.
Reply With Quote
  #5  
Old 07-30-2021, 10:19 PM
Vanel Vanel is offline
Master Modeler
 
Join Date: Jun 2005
Posts: 813
Default

Quote:
Originally Posted by ghrocketman
SINO !
Semroc In Name ONLY., which is a sad state for what was once the finest "hobbyist oriented" company in the industry.
The Semroc of Carl/Sheryl/Bruce strived to get it right ALL THE TIME and EVERY TIME.


It is not fair to compare Randy to Carl/Bruce/Sheryl. He should run the business his way, and I wish to point out that he is releasing some nice stuff. I am grateful he rescued Semroc from oblivion.

However, I do expect to get what I pay for.
__________________
Up next:
Under construction:
Under repair:
In finishing: ERP #46 Skylance
In primer: Estes Olympus, Boyce Redstone missile
In paint: Jupiter-C PMC
Ready for decals:

Bill Cooke
NAR #31312
TRA #19705
SAM #0001
Huntsville, AL

My rocket blog
My rocket fleet
Reply With Quote
  #6  
Old 07-30-2021, 11:55 PM
jeffyjeep's Avatar
jeffyjeep jeffyjeep is offline
Old Submariner
 
Join Date: Jan 2009
Location: Home of Wayne & Garth
Posts: 6,952
Default

Iíve NEVER EVER had sketchy service from erockets.
__________________
Never trust an atom. They make up everything.

4 out of 3 people struggle with math.

NAR# 94042
SAM# 0078
Reply With Quote
  #7  
Old 07-31-2021, 02:59 AM
jhall1964 jhall1964 is offline
Junior Rocketeer
 
Join Date: Oct 2019
Posts: 1
Default I hate to say me too

Hi Everyone!:

I hate for my first forum post to be negative. But I have to agree with several others. I had excellent service at first from erockets, but then lately I have been getting orders with missing parts. That being said, the problems were resolved, but it is still a little unsettling. I was even beginning to think they had it in for me or something!!

The biggest issue when when I finally decided to get the Estes Saturn V Sky Lab kit. I order it, pay for it, and then nothing. Then a few days later I get this sketchy e-mail request for additional shipping money to pay for shipping via UPS. . .I really wish they had e-mailed me first, saying they hadn't charged me enough for shipping. I would have been ok with that. So I paid the request, and the kit finally shipped some four or five days later. STRANGE. I e-mailed THEM and stated that I thought they should have e-mailed ME when they discovered the shipping was insufficient and I would have been more comfortable with the whole thing, but I received NO reply from them.

Having said ALL this, I realize the sad truth that GOOD help is hard to get these days, and all these issues may not be Randy's fault, BUT. . .

Sincerely,
J.W.
Reply With Quote
  #8  
Old 07-31-2021, 07:15 AM
jadebox's Avatar
jadebox jadebox is offline
Roger Smith/JonRocket.com
 
Join Date: Nov 2006
Location: Oviedo, FL
Posts: 981
Default

Randy Broadway has faced some serious health issues the past year. Plus, everything and every person has been affected by the pandemic. So, it wouldn't be surprising if those things have affected his business.

But, we (JonRocket.com) deal with eRockets/Semroc a lot and didn't notice much of a difference. Replies to emails may have been a little slower than in the past, but that was about it.

We only get kits from eRockets/Semroc and have had very few issues over the years. When we have noticed an issue or had a customer report one, they have been quick to resolve it.

Parts may be a little different. Being able to choose from a wide array of individual parts is a benefit of shopping at a smaller retailer like eRockets. But, I know from experience that correctly filling parts orders can be challenging. No matter how well organized you think you are, parts magically jump from one bin to another. And parts with similar names or part numbers can be confusing even to an experienced "picker." There is a reason Estes only sells a few packages of standardized parts.
Reply With Quote
  #9  
Old 07-31-2021, 08:42 AM
BobP_in_Nevada's Avatar
BobP_in_Nevada BobP_in_Nevada is offline
Intermediate Rocketeer
 
Join Date: Aug 2012
Location: Sparks, Nevada
Posts: 47
Default

The topic for this area is described as "Rocketry Vendors can post their products here."

I suggest this thread is off-topic and should be moved to another area.
__________________
Bob Portnell, Sparks, Nevada
NAR #87762, NARTREK Silver, SAM #440, Not an actual Silver Snoopy awardee

"Flying Like It's 1975"
Reply With Quote
  #10  
Old 07-31-2021, 08:44 AM
Ltvscout's Avatar
Ltvscout Ltvscout is offline
Ye Olde Rocket Shoppe
 
Join Date: Jun 2004
Location: Milwaukee, WI
Posts: 6,056
Default

Quote:
Originally Posted by BobP_in_Nevada
The topic for this area is described as "Rocketry Vendors can post their products here."

I suggest this thread is off-topic and should be moved to another area.

You are correct. I moved it. Nothing wrong with the thread so everyone should feel free to keep posting. It was just mistakenly placed in the incorrect area originally.
__________________
Scott D. Hansen
Ye Olde Rocket Shoppe - Your One Stop BAR Shoppe!
Ye Olde Rocket Plans - OOP Rocket Plans From 38 Companies!
Ye Olde Rocket Forum
WOOSH NAR Section #558
Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump



All times are GMT -5. The time now is 04:01 PM.


Powered by: vBulletin Version 3.0.7
Copyright ©2000 - 2021, Jelsoft Enterprises Ltd.
Ye Olde Rocket Shoppe © 1998-2021