07-31-2021, 10:54 AM
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Apollo Nut
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Join Date: Dec 2006
Posts: 4,935
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Quote:
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Originally Posted by BARGeezer
Vanel is correct, but every time that I've emailed Randy to notify him of a mistake in my order he has promptly corrected it.
Every time.
I clone a lot of classic rockets, so I order a lot of parts. The problems I've had are mostly dealing with wrong, not missing parts.
Notify Randy if you never received an order. I'm confident he will send you a replacement.
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And this is it: just how many times have you had to contact Randy? Sounds like it has been more than once and maybe even a regular occurrence.
Yes, my issue on every order has NOT been missing parts; it's been the WRONG part. Wrong body tube, wrong nose cone, wrong fin set. Someone or multiple someones are not really paying close attention to stock pulling when filling the order and not doing very good QC on verifying parts before the box is sealed.
This is simple stuff...business 101 stuff. It should not be happening over and over during the course of multiple years. Yet it is.
Earl
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Earl L. Cagle, Jr.
NAR# 29523
TRA# 962
SAM# 73
Owner/Producer
Point 39 Productions
Rocket-Brained Since 1970
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